Smarter Homes agrees to provide the following ongoing services/benefits:
• Unlimited Remote Support Calls
• Annual, or Biannual, Remote System Firmware Updates (if applicable)
• Discounted Physical Service Rates
• Priority Status during Business Hours
Ongoing Services and Benefits Offered by Smarter Homes
Tier 1 (Annual Updates): $64.95 per month Tier 2 (Biannual Updates): $97.43 per month The Monthly Rate is multiplied by the number of Equipment Racks, or Structures, encompassed in the System.
Physical Service Rates:
Trip Fee and First Hour of Service: $200
Additional Hours of Service: $100
The Homeowner will charged for the $200 Service Call Fee, $100 for any Additional Hours, and for any equipment that was needed, once the Service Call is complete. If any products or equipment are needed, the cost of that equipment will be addressed with the Homeowner before proceeding with installation of said product or equipment.